Intake to owner in under 5 minutes
Capture incidents from support tickets, classify severity, and assign accountable owners instantly.
Incident ops SaaS for AI software companies
Turn AI incidents into fast, customer-safe resolutions.
TrustLoop unifies intake, triage, ownership, and customer communication so your support and product teams stop managing critical AI failures in scattered tools.
INC-4092: AI Hallucination Spike
Detected 2 mins ago • Priority 1
AI Triage Analysis
100% complete
Impact Radius
12,400 users
Suggested Action
Rollback model weights to v2.1.4
System Status
API Gateway
OperationalLLM Inference
DegradedVector DB
OperationalCustomer Comms Sent
Automated status page update published
74%
Faster time to owner
92%
AI draft coverage
11 min
Median incident update
Trusted by AI product and support teams
VectorCoreCloudRidgeDeltaStackPairSignalPromptLoopStackWorks
Core capabilities
Built to run incident operations at production scale.
AI triage with provider routing
Route triage and draft generation to OpenAI, Gemini, or Anthropic per workflow in settings.
Safe customer communication
Generate customer-ready updates with approval controls and full timeline traceability.
Executive reliability view
Monitor incident trendlines, coverage, and response timings through workspace read models.
Tenant-aware limits and quotas
Enforce per-workspace throttles and daily caps to protect reliability as usage scales.
Enterprise-grade key handling
Customer API keys are encrypted at rest, never logged, and used only server-side.
Workflow
From alert to executive signal.
1
Ingest
Support lead logs a customer-facing AI failure with ticket context and impact notes.
2
Triage
TrustLoop runs AI triage, proposes severity + owner actions, and appends timeline events.
3
Respond
Ops publishes approved customer updates while leadership monitors exposure and SLA risk.
4
Learn
Read models summarize trends, recurrence patterns, and response quality for weekly review.
What teams replace
Fragmented incident handling.
- Ticket threads with no single owner
- Manual cross-posting to customer channels
- No shared severity language across teams
- Executive reports built from stale exports
Production-ready stack
Postgres, Redis, autoscaled workers, tenant-aware limits, and Stytch + Resend integrations.
Pricing
Clear pricing for incident volume and operational maturity.
Starter
$199/workspace/mo
For early-stage AI product teams handling customer incidents weekly.
- 1 workspace
- Up to 500 incidents / month
- Provider BYOK: OpenAI, Gemini, Anthropic
- Email reminders and executive trends
Scale
$649/workspace/mo
For multi-team SaaS organizations with daily AI incident operations.
- 3 workspaces
- Advanced quotas and rate limits
- Priority queue worker throughput
- Advanced analytics and export
Enterprise
Custom
For regulated and high-volume software companies with strict reliability targets.
- Unlimited workspaces
- SSO and custom retention
- Private networking and VPC options
- Dedicated onboarding and support
FAQ
Everything needed to evaluate and launch quickly.
Do we need to use your AI keys?+
No. TrustLoop is built for BYOK. You configure your own OpenAI, Gemini, and Anthropic keys per workspace.
How are API keys protected?+
Keys are encrypted at rest, never returned in full after save, never logged, and only used in server-side workflows.
Can we enforce quotas per workspace?+
Yes. You can configure tenant-aware request-per-minute limits and daily quotas for incident automation workflows.
Does it support executive reporting?+
Yes. TrustLoop builds read models for incident trends, coverage, response timing, and workload summaries.
Ready to ship safer AI products?